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Cancellation Policies

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  • No Show Policy or Early departure will be considered as late cancellation thus, guest will be charged with the total amount of reservation.

  • Rebooking or cancellation should be made at least 5 days prior to arrival date. No rebooking or cancellation shall be charge to the guest.

  • In case of cancellation or rebooking, any confirmed booking may be rebooked provided the hotel will be notified at least seven (7) working days prior to check-in date subject to room availability on the desired stay date. Cancellation made within or less than 24 hours prior to arrival will be charge for 1 night full rate.

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Reservation Policies

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  • Reservations are subject to room availability and confirmation by the hotel except for room allotment agreed upon formally.

  • Please follow the steps in making room reservation:

    • ​Call/Email Room Requirements (include guests names, duration of stay and room type) Please send your accommodation reservation:

    • Our Reservations Officer will tentatively block a room space upon receipt of reservation and will send a confirmation letter.

    • Pay in Full at least 2 days before check in date.

    • Email us immediately the deposit slip for us to confirm the said reservation.

    • Our reservation officer will send you a guest confirmation letter.

    • Identification cards such as passports or any government issued ID are needed upon check-in.

 

Terms of Service

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  • Rates are quoted in Philippine Peso per room per night for single or double occupancy with set complimentary breakfast good for two (2).

  • Additional persons will be charge Php 500 (with breakfast) & Php 800 (with bed & breakfast). 7 years old and below (maximum of 2) are free of charge (bed sharing w/ adults and no breakfast included.

  • A refundable cash deposit of Php 1,500 will be asked upon check in to extend signing privileges for consumption from the Hotel's restaurant or outlets. If charges are made it will be then deducted to the cash incidental deposit.

  • The hotel cannot guarantee a specific room or location.

  • Check-in time is from 14:00H (2:00PM) onwards while check-out time is at 12:00H (12:00NN). The hotel will exert effort but cannot guarantee to accommodate early check-in prior standard check-in time and consequently late check-out after check-out time based room availability. If then room is available for early check-in or late check-out, a fee of Php 300/hour shall be charged.

  • Rates are subject to change without prior notice.

  • This is A NON-SMOKING ESTABLISHMENT W/ CITY ORDINANCE. (A Fine of Php 2,000 will be imposed).

  • Laundry service is at 8:00AM Tto 5:00PM only.

  • Unregistered guests may stay inside the room until 22:00H (10:00PM) only. Any visitor staying beyond 22:00H (10:00PM) will be charged Php 500.00.

  • NO PETS ALLOWED / FIREARMS AND SHARP OBJECTS ARE NOT ALLOWED. Please coordinate with our security officer.

  • COOKING inside the room is not allowed.

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The Management has the right to refuse service to anyone that we deemed threat to
safety and security of our guests and staff.

 


General Data Protection Regulations
 

CROWN ROYALE HOTEL AND RESORT CORPORATION Data Protection and Privacy Policy

Introduction

At Crown Royale Hotel, we are committed to protecting and respecting your privacy. This Data Protection and Privacy Policy outlines how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR).​​​

 

Data Collection

We collect personal data that is necessary for the following purposes:

  • Reservation and Booking: To process and manage your reservations, including booking confirmations and communication regarding your stay.

  • Guest Management: To provide you with services during your stay, such as room assignments and special requests.

  • Billing and Payment: To process payments and issue invoices.

  • Customer Service: To respond to your inquiries, requests, and feedback.

  • Marketing: To send promotional materials, if you have opted-in to receive them.

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​The types of personal data we collect may include:​​

  • Name

  • Contact details (email, phone number, address)

  • Reservation details

  • Special requests or preferences

  • Identification documents (e.g., passport, ID card)
     

Data Protection Principles

We adhere to the following principles:

  • Data Minimization: We only collect data that is necessary for the purposes stated.

  • Accuracy: We ensure that your data is accurate and up-to-date.

  • Storage Limitation: We retain your data only for as long as necessary for the purpose it was collected or as required by law.

  • Security: We implement appropriate measures to protect your data from unauthorized access, loss, or disclosure.
     

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on our website and will become effective immediately upon posting.​

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Crown Royale Hotel Image Usage Policy

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Introduction

​The Crown Royale Hotel ("we," "us," "our") values the importance of images in conveying the elegance, comfort, and unique experience we offer. This policy outlines the terms and conditions for the use of images related to the Crown Royale Hotel by our guests, partners, and third parties.

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Scope

This policy applies to all images associated with the Crown Royale Hotel, including but not limited to photographs, digital images, and illustrations used in print and digital media.

 

Ownership and Copyright

  • Hotel-Owned Images: All images created by or for the Crown Royale Hotel are the property of the Crown Royale Hotel and are protected by copyright laws. Unauthorized use, reproduction, or distribution of these images is strictly prohibited.

  • Third-Party Images: Any images provided by third parties, including professional photographers and media outlets, remain the property of their respective owners and are used by the Crown Royale Hotel under license or permission.

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Use of Images by Guests and Visitors

  • Personal Use: Guests and visitors are welcome to take photographs and videos of the Crown Royale Hotel for personal, non-commercial use. Sharing these images on social media is encouraged, provided the Crown Royale Hotel is properly credited.

  • Commercial Use: Any use of images for commercial purposes requires prior written permission from the Crown Royale Hotel. This includes, but is not limited to, use in advertisements, promotional materials, or any other commercial media.​

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Media and Press​

Members of the media wishing to use images of the Crown Royale Hotel for editorial purposes should contact our marketing department for approval and access to high-resolution images and brand guidelines.

Image Modifications
Any modification of images owned by the Crown Royale Hotel, including but not limited to editing, cropping, or adding filters, must not misrepresent the hotel's brand or property.

Image Requests
Requests for high-resolution images or specific photographs for editorial, promotional, or commercial use should be directed to our marketing department at [contact information].

Social Media
By tagging or mentioning the Crown Royale Hotel in any images shared on social media platforms, users grant the Crown Royale Hotel permission to repost, share, and use these images across our own social media channels, with appropriate credit given to the original creator.

Violation of Policy
Unauthorized use of Crown Royale Hotel images may result in legal action. We reserve the right to take appropriate measures to protect our intellectual property and brand.

Changes to This Policy
The Crown Royale Hotel reserves the right to amend this Image Usage Policy at any time. Changes will be posted on our website, and it is the responsibility of users to review the policy periodically.

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Contact Us

If you have any questions about this policy or our data practices, please contact us at:

  • Hotel Name: Crown Royale Hotel and Resort Corporation

  • Address: Capitol Drive, San Jose, City of Balanga, Bataan

  • Email: rooms@crownroyalehotel.com

  • Phone: 0917-862-6493 | 0998-862-3255

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CROWN ROYALE HOTEL AND RESORT CORPORATION is committed to ensuring your privacy and protecting your personal data


Thank you for staying with us.
 

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